Every business and public organisation must follow a law called the Disability Equality Act.
This means it is against the law to treat someone badly because they are disabled.
You can get help if you think a business or a public organisation has treated you badly because you are disabled.
The government has set up an Arbitration Service to help.
The Arbitration Service can help you if you are not happy.
Or if you feel you have been treated badly.
The Arbitration Service listens to both sides fairly and makes a decision that is fair.
You do not have to pay the Arbitration Service for its help.
You do not need legal advice to ask for help from the Arbitration Service.
You can contact the Arbitration Service if you need help.
You can write a letter to:
Arbitration Service under the Disability Equality Act at the Federal Government Commissioner for the Affairs of People with Disabilities (Beauftragte der Landesregierung für die Belange von Menschen mit Behinderungen) Simone Fischer Else-Josenhans-Straße 6 70173 Stuttgart